For contracts from 11 October 2026 (terms dated 2026-10-10.1); older contracts keep their previous cancellation rules.
You can cancel or move an appointment free of charge up to 24 hours before it starts; please cancel in writing (WhatsApp, text message or e-mail). If you cancel later than 24 hours before the start, or the person taking lessons (you or your child) does not attend, the lesson counts as taken, including for illness; there are no make-up lessons for it. A doctor's certificate counts as a cancellation as soon as we have it.
If the person taking lessons is ill for more than two weeks without a break (a gap of only a weekend or public holiday between two certificates does not break it), each lesson from the 15th to the last certified day of illness that was cancelled late or missed is kept (with S and M as an open lesson, while the monthly instalments continue; with the 10-Lesson Card on the card, and the card stays valid for as long as the illness lasted if it began while the card was valid), provided the doctor's certificate reaches us no later than one week after the last certified day of illness (if that was impossible through no fault of yours, send it without undue delay once you can).
If Ceren cancels or cannot teach, you get a replacement lesson or your money back.
The terms date is shown at the top of the terms and in your contract confirmation. Cancellations, schedule changes, and any legal consequences are governed exclusively by the German terms you accepted when the contract was concluded and by statutory law.